March 2011

Keys to Communicating to a Field in Direct Selling

Posted On: March 30, 2011 | By: Samantha Davis

It’s no secret that Stream Energy uses a field of Independent Associates via direct sales to market is energy services in Texas, Georgia, Pennsylvania and Maryland through its subsidiary, Ignite. As someone who has worked in this industry for 15 years, I have a few observations about communicating to a direct sales field.

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Tell Me Something Good

Posted On: March 24, 2011 | By: Samantha Davis

At Stream Energy yesterday, our Chairman Rob Snyder shared with our management team a few pieces of interesting news to hit the web. I thought that our consumers and the folks who follow us might be interested in these news items.

There has been a fair amount of debate over the years in Texas by a variety of parties on whether or not energy deregulation is best for consumers. Having been a part of one of the leading electric retailers in Texas for over six years now (i.e Stream Energy), I’ve been privileged to witness the evolution of deregulation firsthand.

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Thank You for Calling Stream Energy

Posted On: March 16, 2011 | By: Samantha Davis

Today at Stream Energy, we launched a new initiative – members of the firm’s executive team, from Chairman Rob Snyder on down, are taking shifts in Customer Service, answering phone calls from our customers.

The reasons why we’re doing this are simple: 1) we want to interact with our customers, answer their questions and help them with their energy service, so we get direct feedback on their needs; 2) we want to demonstrate to our team mates in Customer Service that we appreciate them and the work they do day in and day out to take care of the people who have selected Stream Energy for their families’ energy needs.

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Texas Deregulation: A Revolving Door of New Legislation, Compliance and Benefits

Posted On: March 8, 2011 | By: Samantha Davis

A saying that is all too common in Texas is “if you don’t like the weather, just wait five minutes.” The same is applicable for deregulation and the regulatory landscape that governs retail electric providers (REPs) in Texas.

Although energy deregulation in Texas is arguably no longer in its infancy, Austin lawmakers continue to work diligently to review and revise current regulations in attempts to find equilibrium between the consumer and the REP.

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Customers Generating Electricity at Home

Posted On: March 2, 2011 | By: Samantha Davis

An option for every electric customer in the states that Stream Energy sells electricity is to self-generate. This is generally done by having a wind generator (windmill) or solar photovoltaic panels installed on the residential premise.

In the State of Texas, the law allows for self-generation. The homeowner who wants to install self-generation must contact his or her transmission/distribution service provider (TDSP) and request a distributed renewable generation (DRG) meter. This meter is actually two directional meters built into a single device.

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